Warranty
About our products
Antler was established in England in 1914, so we’ve been leaders in luggage innovation for over 100 years. The quality of our products is extremely important to us, and all our suitcases are tested to rigorous standards—we have a 12-point testing programme to ensure every piece meets the high standards we have come to be known for.
If your product has developed a fault, please use the following guidelines to ascertain whether you think it should be covered by your warranty. You’ll also find guidance below on how to make a claim.
At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 15th May 2023 that reflects our commitment to excellence.
With our lifetime warranty, you can confidently embark on your journeys, knowing that we have you covered throughout the lifetime of your luggage.
For suitcases purchased prior to 15th May 2023, we will continue to honour our previously sold 10-year warranty.
How do I make a warranty claim
To make a warranty claim, you'll first need to have proof of purchase. This could be a receipt or order confirmation email, but we may also accept proof of purchase from a bank or credit card statement, where the purchase is clearly identified. We can't accept or progress warranty claims without this.
If you would like to file a warranty claim with us please visit our warranty claim form and we will be happy to help.
If you made your purchase in a store less than 12 months ago, please contact the retailer it was purchased from and they will be able to help as part of their independent returns process.
How long is the Antler warranty valid for?
For Purchases After 15th May 2023
We have a lifetime warranty on all our suitcases, including our hard-sided and soft-sided collections, in all sizes—cabin, medium and large. If you would like to make a claim on the warranty we will need to see proof of purchase, so please keep your confirmation email or receipt, and you must have registered your warranty online within 30 days of purchase.
Our warranty covers manufacturing faults only and does not cover refunds beyond our standard returns period of 28 days.
Note, your suitcase will still be covered under our lifetime warranty if it has a label that refers to our 10-year warranty but has been purchased after 15th May 2023.
For Purchases Before 15th May 2023
We have a 10-year warranty on all our suitcases, including our hard-sided and soft-sided collections, in all sizes—cabin, medium and large. If you would like to make a claim on the warranty we will need to see proof of purchase, so please keep your confirmation email or receipt.
Our warranty covers manufacturing faults only and does not cover refunds beyond our standard returns period of 28 days.
What does the Antler warranty cover?
Our warranty covers manufacturing faults only and does not cover refunds beyond our standard returns period of 28 days.The warranty covers faults caused by defective workmanship or materials but excludes mishandling by carriers such as airport baggage handlers. The warranty does not cover damage due to general wear and tear.To activate your warranty, please register your purchase online via our Warranty Registration form.
What is not covered under the warranty?
The following list is a guideline as to what is not covered under our warranty.
- Mishandling damages caused by airline luggage handlers or other travel operators—this includes damage such as rips, scratches, dents, cracks, sheared-off wheels or components, bent trolley handles and similar
- General use or wear and tear
- Neglect
- Accidents
- Abrasions
- Exposure to extreme temperatures
- Damage caused by exposure to water, beauty products, chemicals, solvents or acids
- Damage to any contents in transit such as cameras, media equipment, bottles etc.
- Deliberate damage
- Matching products, or items purchased as a set where a matching product is not damaged
- Any luggage (whether manufactured by Antler or not) sold by resellers who are not authorised retailers.
- Luggage sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Luggage is not “new” or of “first quality “ or has previously been purchased or used by another consumer.
- Combination lock issues caused by the incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open
How do I register my warranty?
To register your warranty simply click the link here and complete the form. A copy of your details will be registered in the country you live in, for future reference, and your will receive a confirmation email of the details you entered.
Please keep a copy of your purchase receipt as you will need this for any warranty claim that you want to make in the future.